Hustle Castle - Dispute Over Gambling

Eric

Owner
Staff member
Part 1, Create a ticket in-game.



So, I have been playing hustle castle for over a year. I would say I am a pretty decent player...

But- I am getting fed up with the cash grab gambling games my keeps coming out with, So, I decided to open a dispute, and initiate a review with google play regarding their policies.

FIRST, I opened a ticket with the in-game support.

194


As expected, they provided a generic copy/paste response back to me.

195



So, I kindly let them know the definition of gambling, and Google play store's policy on gambling.

196

197


To which, they provided yet another generic response.
198
 

Eric

Owner
Staff member
Part 2, Contact Google.

I contacted google, via this link: Sign in - Google Accounts

After 2 minutes, I received a phone call, and explained the situation. After around 40 minutes on the phone, she, and her management agreed it was a clear violation of the google store TOS.

Here is the policy, for this interested: Gambling | Restricted Content - Developer Policy Center

In an email, I provided the above screenshot, as well as these additional screenshots, with descriptions.

Screenshot 1: Purchasing in-game currency with real money.
199


Screenshot 2: Using Currency, purchased with real money, to gamble on a chance of winning a product.
200


Screenshot 3: The ability to spin a in-game gambling wheel, using currency purchased with real money, to take a chance of winning a product.
201




With this evidence submitted, my case was escalated to the next higher level to be dealt with. I will reply the results here when available.
 
Top